Frequently Asked Questions
Loyalty Program

How does the My Coke Rewards (“MCR”) Card program work?  

The My Coke Rewards Card may be in the form of a plastic card or a “virtual” card held in a SoftcardTM app.



Plastic My Coke Rewards Card: At a selected number of Coca-Cola vending machines, you can pick up a plastic MCR Card at the machine Just swipe the MCR Card before each vending purchase and after the 10th drink, you’ll automatically get your 11th drink free. If you link your MCR Card to a new or existing My Coke Rewards account, you will receive a one-time bonus of 30 MCR points. Go to mcrcard.com to link your MCR Card. If you already have a My Coke Rewards account, you can simply link your MCR Card to that account. If you do not have an account, you will be prompted to create an account. Once an MCR Card is linked to a My Coke Rewards account, you will also get 3 MCR points for each vending purchase. Those points will be added to your MCR account and available for use in the MCR program. You will also have the option of redeeming any points in your MCR account for free drinks at the vending machine (30 MCR points = 1 free drink).



Virtual My Coke Rewards Card in a SoftcardTM app: Alternatively, if you have a SoftcardTM on your phone you can add an MCR Card number to the Wallet. Then, when you tap your phone at a MCR Machine, you will earn 3 MCR points per purchase. Currently, SoftcardTM is available on selected AT&T, Verizon, and T-Mobile phones.
Either form of the MCR Card will automatically keep track of your points and you do not need to take further steps to join the MCR card program. After you acquire 30 MCR points, you can redeem the points for 1 free Coca-Cola product from any MCR machine. Although it is not necessary to be a My Coke Rewards member to participate in the MCR Card Program, MCR members who link their MCR Card with their MCR Accounts will receive additional benefits.



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Do I have to link my Card with a My Coke Rewards account?  

No, you will still be able to participate in the buy ten (10), get one (1) free offer. However, to maximize your benefits, you will want to link your MCR Card to your My Coke Rewards account. If you do not have a My Coke Rewards account, you will need to create one. Linking your MCR Card will enable you to
• Consolidate the MCR points that you have on your MCR Card with the MCR points that you already have in your existing MCR account.
• Earn points by entering codes from the Coca-Cola bottle and can products that you buy at grocery stores and convenience stores.
• Redeem those points at any My Coke Rewards Machine or the MyCokeRewards.com site, which has many great rewards.
• Check your MCR point balance at http://www.mycokerewards.com.
• Plus, you get 30 MCR points just for linking your card – that’s enough points for one (1) free drink at a My Coke Rewards machine!



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What happens if I lose my MCR Card?  

If you lose it, just pick up a new one at one of the MCR Machines; however, if you did not link your MCR Card to a My Coke Rewards account, your points will be lost. If you linked your MCR Card on the http://www.mycokerewards.com site, your points will not be lost. They are in your MCR account. They are not stored on the MCR Card itself. You will just need to go to http://mcrcard.com to link the new MCR Card. If you lose it, just pick up a new one at one of the MCR Machines.



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Where are the participating My Coke Rewards Machines?  

The program is being installed on thousands of Coca-Cola vending machines nationally – look for machines labeled as a My Coke Rewards Machines.



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How do I tell how many MCR points I have on my Card?  

If you have linked your MCR Card to a My Coke Rewards account, simply sign in to http://www.mycokerewards.com and go to ‘My Account’ to view your MCR point balance. If you have not linked your MCR Card at mcrcard.com, swipe your card at a MCR Machine and the machine will display your point balance.



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What drinks are eligible for the program?  

Every brand/product in a My Coke Rewards Machine counts towards an eligible purchase and gives you three (3) My Coke Rewards points. Furthermore, you when you earn thirty (30) My Coke Rewards points you can choose from any brand/product in the MCR Machine as your free drink.



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What if I swipe my MCR Card and it gives me an error?  

From time to time, we may experience technical difficulties beyond our control. Try swiping the Card again. If you get continue to get an error, call 866-674-2653.



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What if I try to link my MCR Card with my My Coke Rewards account and I get an error?  

The MCR Card number is 16 digits in length and can be found on the back of the card. Do not enter any spaces between the numbers. Make sure you entered the numbers on the MCR Card accurately on the My Coke Rewards website. It is easy to make a mistake. If the system continues to not allow you to link the MCR Card number, then someone else has mistakenly mis-entered the number and linked it to his/her account. In this case, please pick up another card at a participating MCR vending machine and link that MCR Card to your account. If the system continues to give an error message, please call 866-674-2653 for assistance.



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Why can’t I link more than one MCR Card to my My Coke Rewards® account?  

To accurately account for My Coke Rewards points, we are only able to link one MCR Card at a time for each My Coke Rewards account.



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Will MCR points accrue if I use multiple MCR Machines?  

Yes. You don’t need to use the same vending machine each time for points to accrue on your MCR Card. You will need to make sure that you purchase drinks from machines clearly marked as a “My Coke Rewards Machine.”



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Will my MCR Card purchases be shared with third-parties?  

No. The Coca-Cola Company will not distribute information about your purchases to third-parties (e.g., marketers). For more information, see our Privacy Policy.



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Will my points expire?  

If your MCR Card is not linked to an MCR account, after 90 days of inactivity (no My Coke Rewards Machine purchases), your points will expire and your Card balance will be set back to zero (0). If you linked your MCR Card to a My Coke Rewards® account, your participation in the program will be governed by the My Coke Rewards Program Rules and can be found at http://www.mycokerewards.com. In general, MCR points expire after 90 days of no activity (i.e., entering or using points).



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How long will this program run?  

The MCR Card program begins at 12:00 a.m. Eastern Time ("ET") June 30, 2013 and is currently scheduled to end at 11:59 p.m. ET on January 19, 2015; however, The Coca-Cola Company (“Company”) reserves the right to shorten, extend, suspend, modify, or cancel the Program, at its discretion, at any time. Please check http://mcrcard.com for updates on the Program end date.



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If I don’t want my MCR Card to be linked to this program anymore, can I unlink it?  

Yes. If you have linked your card to your My Coke Rewards® account, just log in to your account and go to ‘Card Settings’ in ‘My Account.’ You can unlink or relink MCR Cards there.



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